Returns & Refunds (UK)

Return window
We follow Amazon’s policy. Most items can be returned within 30 days of delivery.

Important note – Bulky items & samples

Our products are bulky, require special packaging, and often incur higher shipping costs. For large orders, we strongly recommend ordering a sample first to verify suitability.

Who pays the return postage?

• Our fault (seller-fault): If the item arrives wrong, damaged, or defective, we pay for the return label. Please contact us via Amazon Messages (Your Orders) so we can arrange it.
  
  

• Change of mind / buyer-fault: If you no longer want the item, ordered by mistake, or the size/spec is not as expected (full details are provided on the product page), the return postage is paid by the customer. Where Amazon issues a pre-paid label, the postage cost will be deducted from your refund.
  
  

2-metre parcels (DX)

• We will provide the return label for any 2-metre parcel. Returns for 2-metre packaged items are handled via DX. We can book a collection from your address, or you may drop off at a DX depot.
  
  

• For buyer-fault returns, the DX return cost is deducted from the refund.
  
  

• Many carriers do not accept 2-metre returns; even when accepted, some hubs may refuse transfer and send items to disposal. If you choose to send a 2-metre return with a carrier that does not accept such lengths, any loss or refusal is the customer’s responsibility.
  
  

Samples (non-returnable)

Samples are supplied for testing/inspection only and are not intended for full use or installation. Therefore, samples are non-returnable and non-refundable, unless they arrive damaged or defective. Your statutory rights are not affected.

How to start a return / report an issue

• Open a return from Your Orders and select the appropriate reason.
  
  

• For wrong/damaged items, please message us via Amazon, attach clear photos and a short description. We will respond within 24 hours and provide the correct label/instructions.
  
  

• Once a return is authorised, where applicable we typically provide any required pre-paid label within 48 hours via the Amazon returns flow.
  
  

Condition & refunds

Items must be returned unused, undamaged and in resaleable condition, with all original packaging and accessories. Refunds are issued to the original payment method within 2–5 business days after the return is delivered and inspected. If an item is returned used or incomplete beyond what’s necessary to inspect it, we may apply a reasonable deduction for loss in value.

Return address:

WORLD OF LONDON LTD

Unit 9 Central Business Park Neptune Close

Medway City Estate Rochester KENT

ME2 4LW, UK

If you’re unsure which return route applies, send us a quick message via Amazon and we’ll guide you.